Rapi, Amrin The Measurment of Quality Performance with Sigma Measurment and Cost of Poor Quality as a Basis for Selection Process of Quality Improvement. Proceedings of the Internasional MultiConference of Engineers and Computer Scientists 2010. ISSN ISSN: 2078-0958 (Print) / ISSN: 2078-0966 (Online)

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Abstract

The measurement of quality performance can
lead to effective and efficient quality improvement. With so
many limitations and weaknesses on company process of
creating and delivering value, the quality improving process
could be a process of selecting priority project. Without
having certain quality parameters as a basis, quality
improvement process can be ineffective, in a way that the
result of the improvement can not have a huge effect on the
customer’s satisfaction, and neither be efficient, because the
improvement often neglect the cost consideration. Using case
study at galvanized steel production process on PT X, this
paper suggests that measurement of quality performance can
become a basis of selection of quality improvement project in
manufacturing floor level.
This paper describes how the measurement of quality
performance is conducted with Sigma measurement and cost
of poor quality, and how by this measurement, the effective
and efficient selection process of quality improvement could
be done.
Index Terms— cost of poor quality, quality performance,
Sigma measurement

Item Type:	Article
Subjects:	PAK Dosen Rantai Pasok
Divisions:	Publikasi Ilmiah > Seminar Internasional
Depositing User:	Amrin Rapi
Date Deposited:	30 Apr 2023 22:48
Last Modified:	30 Apr 2023 22:48
URI:	https://repository.poltekapp.ac.id/id/eprint/3492

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