Rossiana, Rossiana (2024) KEGIATAN CUSTOMER SERVICE MELALUI E-COMMERCE PADA PT MONDOWARE PLASTIK INDONESIA JAKARTA. Diploma thesis, Politeknik APP Jakarta.

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Abstract

Rossiana, NIM: 210303662. KEGIATAN CUSTOMER SERVICE MELALUI E-COMMERCE PADA PT MONDOWARE PLASTIK INDONESIA JAKARTA. Laporan Praktik Kerja Industri, Jakarta: Politeknik APP Jakarta. Juni 2024.

Laporan Praktik Kerja Industri ini membahas proses kegiatan online Customer Service di PT Mondoware Plastik Indonesia, perusahaan yang bergerak dibidang Industri furnitur. Melakukan kerja praktik selama tiga bulan, penulis mendokumentasikan berbagai aspek kegiatan tersebut yang dilakukan melalui platform marketplace. Fokus utama Customer Service PT Mondoware Plastik Indonesia yaitu memberikan pelayanan kepada pelanggan, seperti merespon pesan masuk, melakukan follow up, dan mendata Customer potensial. Pentingnya peran Customer Service dalam mempengaruhi keberlangsungan perusahaan menjadi sorotan utama dalam laporan ini. Dengan menjelaskan aktivitas dan kontribusi Customer Service, dalam melancarkan tugas sebagai customer service terdapat saran yang diberikan oleh penulis yaitu melakukan quality control terhadap produk yang di produksi dan membuat standard operating procedure untuk mempermudah keputusan dalam mengikuti campaign. Laporan ini bertujuan untuk memberikan wawasan mendalam terkait peran penting dalam mendukung kinerja PT Mondoware Plastik Indonesia.

Kata Kunci: Customer Service, Pelayanan Pelanggan, Marketplace

Item Type:	Thesis (Diploma)
Uncontrolled Keywords:	Customer Service, Pelayanan Pelanggan, Marketplace
Subjects:	Digital Marketing Service
Divisions:	D-3 Manajemen Pemasaran Industri Elektronika
Depositing User:	Rossiana Rossiana
Date Deposited:	09 Aug 2024 09:07
Last Modified:	09 Aug 2024 09:07
URI:	https://repository.poltekapp.ac.id/id/eprint/4179

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