Widyasari, Haniza (2020) LAPORAN MAGANG KEGIATAN CUSTOMER RELATION COORDINATOR PADA PT SETIAJAYA MOBILINDO CIMANGGIS (AUTHORIZED DEALER TOYOTA). Diploma thesis, Politeknik APP Jakarta.

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Abstract

Haniza Widyasari. NIM: 170301736. LAPORAN MAGANG KEGIATAN CUSTOMER RELATION COORDINATOR PADA PT SETIAJAYA MOBILINDO CIMANGGIS (AUTHORIZED DEALER TOYOTA). Tugas Akhir, Jakarta: Politeknik APP, September 2020.
Tugas akhir ini bertujuan untuk mengetahui pelaksanaan kegiatan Customer Relation Coordinator (CRC) PT Setiajaya Mobilind Cimanggis beserta kendala dan solusinya. Observasi tentang pelaksanaan tugas dilakukan saat kegiatan kerja praktik yang dilakukan selama empat bulan. Terdapat tugas rutin dan tugas tambahan yang dilakukan. Pada masa pandemic, terjadi pengurangan tugas, disesuaikan dengan situasi. Tugas rutin yang dilakukan antara lain memonitor aktivitas customer relation melalui proses PDCA, menginput label send service, menginput label send sales, follow up delivery explanation customer (DEC), dan direct interview. Dalam pelaksanaan, terdapat kendala yakni berkisar pada kelengkapan data konsumen, ketidakcermatan petugas, keterlambatan penyampaian data konsumen, dan keterbatasan sumber daya. Dari kendala tersebut, kemudian diterapkan solusi selalu mengingatkan kembali tentang kelengkapan data dan mengkonfirmasi kembali, hingga menjadwalkan ulang dalam menghubungi konsumen.

Kata kunci : Customer Relation, konsumen,Toyota

Item Type:	Thesis (Diploma)
Uncontrolled Keywords:	Customer Relation, Konsumen, Toyota
Subjects:	Service
Divisions:	D-3 Manajemen Pemasaran Industri Elektronika
Depositing User:	Haniza Widyasari
Date Deposited:	03 Oct 2020 01:16
Last Modified:	04 Oct 2020 07:33
URI:	http://repository.poltekapp.ac.id/id/eprint/722

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